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Road 2 Freedom RV Rentals Privacy Policy

Last Updated: 01/03/2024

Welcome to Road 2 Freedom RV Rentals ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, including our website, mobile application, and any other online platforms (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information, such as your name, address, email address, phone number, and payment details when you use our Services.

1.2 Usage Information

We automatically collect information about your use of our Services, including your IP address, device information, and browsing history.

1.3 Location Information

If you enable location services, we may collect information about your location to enhance your experience and provide location-specific services.

2. How We Use Your Information

2.1 Service Delivery

We use your personal information to provide and improve our Services, fulfill your rental requests, and communicate with you about your reservation.

2.2 Marketing and Promotions

With your consent, we may use your contact information to send you promotional materials, newsletters, and updates about our products and services.

2.3 Analytics

We use analytics tools to understand how users interact with our Services, improve our offerings, and optimize user experience.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law.

3.1 Service Providers

We may share your information with third-party service providers to assist with operational tasks, such as payment processing, data storage, and marketing.

3.2 Legal Compliance

We may disclose your information if required by law, court order, or government regulation.

4. Your Choices

4.1 Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.

4.2 Access and Update

You can access and update your personal information through your account settings or by contacting us directly.

5. Security

We implement security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated Privacy Policy on our website.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

248-387-9530

Road 2 Freedom RV Rentals 2800 Wixom Rd. Commerce Township, MI road2freedomrv@gmail.com 248-387-9530

Thank you for choosing Road 2 Freedom RV Rentals. We are committed to protecting your privacy and providing a safe and enjoyable experience.

You can view our Rental Agreement by clicking the link below

https://waiver.smartwaiver.com/v/R2FRENTALAGREEMENT/

Yes, we charge a security deposit of $1,000 on all units. If there is equal to or less than $1,000 in damages. Your deposit will be used to cover all damages and any remaining funds will be refunded to you. If the damage exceeds $1,000 in repairs. We will need to file an Insurance Claim. At this point you will not receive a refund on your Security Deposit. We will be sure to explain how to use all the features on the RV and provide tips on how to avoid any issues during your stay. Our goal is to not keep your deposit but it is needed in case of an accident. We hope you understand and please contact us with any questions.

The Security Deposit is due at the time of check-in and will be released, barring any damages, within 7 days of the completion of your reservation.

Yes! We will deliver and set up the camper for your stay within 60 Miles of the 48382 Zip Code

What is included with our Rentals:

Bed Linens and Pillows (bring extra if you think you need it)

Towels (6 bath and 6 washcloths)

Paper Towel (1 roll)

RV Toilet Paper (4 rolls)

Silverware/Plastic cups and plates (sets of 6)

Kitchen Utensils

1 Pot and 2 Pans

Mixing Bowl and Colander

Cutting Board

Keurig Coffee Maker

Outdoor Rug

Please note that we do not supply coffee, creamer or sugar. We do supply some extra sheets and blankets for your stay. Let us know if you have any questions and we look forward to hosting your trip!

The earliest you can pick up the camper is 10:00 am if towing yourself.

For Deliveries, we will work with you regarding the drop off time. Typically campgrounds will not allow us to drop the camper prior to their Check-In time.

Our Check-Out time for delivered units is 10:00 am unless you have approval from us. If you are Towing the camper. The camper is due back by 12:00 pm EST.

You are not required to be present at the time we drop off or pick up the camper. Once the "Departure Form" and "Return Form" have been completed by. We will email you a copy. This form will document any damages that occurred prior and during your stay. If no damages are present, we will process the refund of your Security Deposit. If damage is found on or inside the camper, we will document with a pictures and description on the "Return Form". Your Security Deposit will be held and any damages that exceed the amount of your deposit will then be processed as an Insurance Claim.

The short answer is, yes. However, we will work with you to make sure your vehicle is set up to tow one of our campers. We do require your vehicle to have an Electronic Brake Controller. Insurance is also required to tow one of our campers, and we can help you obtain protection through our commercial policy. The daily insurance rate is based on the value of the camper you are renting. At Road 2 Freedom RV, we prioritize safety and want to ensure that your vehicle is equipped to safely tow our RVs. Our team is here to assist you in the process of setting up your vehicle and obtaining the necessary insurance so that you can have a worry-free and enjoyable RV rental experience.

We do not make or manage your campground reservation. We will obtain reservation details from you to ensure the camp site will accommodate the camper and what utilities are offered. In the event the campsite will not accommodate the camper you reserved. We will help you either select a new camper or campsite. Please note the length of the campers, in the "details" section, on the campers webpage. This will help you pick the correct campsite. We will NOT place a camper on a site that is smaller than the unit itself.

You will be required to obtain insurance coverage only if you are towing or driving one of our units. We have a commercial policy with MBA Insurance Co. We can help you with obtaining the proper insurance coverage if your provider will not cover RV/Camper rentals. Rates on insurance can be anywhere from $5 to $35 a day, dependent on the value of the unit. Below is the pricing, per day, if you are going to be purchasing insurance from our commercial insurance provider. If your Auto Insurance will cover the rental, you will need to complete the Insurance Request Form and send it to us prior to your rental.

If you return the unit damaged. The security deposit will be held. If the damage is equal to or less than the security deposit, an insurance claim will not be necessary. Your security deposit will be used to fix the damage and you will be refunded the difference. If we need to file an insurance claim, damage greater than $500, you are responsible for the Insurance Deductible. The Deductible on the insurance is $1,000. We will charge the card on file for the remaining $500 to cover the cost of the Deductible.

Please open Insurance Information for more detailed information.

NO! The best part about having a camper/rv is the ability to make home, where you want it. If you are not going to have access to things like water and power. Our campers have "Fresh Water" holding tanks that can be filled up at any time. We also have Generators that are available to rent from us. We are happy to accommodate those looking for additional housing, temporary housing, events and other venues outside of campgrounds.

Please note there is an additional fee for us to set up a camper at any Residence or Festival.

Dogs only! We absolutely love our furry friends and hope they make the trip with you.

• Renters are entitled to a full refund minus $25 cancellation fee for all cancellations made at least 30 days prior to the rental start date.

• Less than 30 days prior to the rental start date, the booking is non-refundable and you will be charged a $150 cancellation fee.

• A 24-hour cancellation grace period is given to all bookings made at least 7 days prior to the rental start date. For all bookings made within 7 days of the rental start date, a 1-hour grace period is given. If a booking is cancelled during a grace period, a full refund will be granted minus $25 cancellation fee

We offer online booking right on our website. Simply click the "Book Now" buttons or "Check Availability" button on our website. You will be taken to our platform Booking Central where you can view the campers available for your specific dates. If you need any assistance you can call us at 248-387-9530 or email road2freedomrv@gmail.com.